Frequently Asked Questions (FAQ)
Welcome to The Lace Cartel’s FAQ page. We’re here to make your shopping experience seamless, confident, and worry-free. Below you’ll find answers to our most common questions. If you need further assistance, feel free to reach out—we’re always happy to help.
Q. What type of hair does The Lace Cartel sell?
We specialize in both 12A – 100% Virgin Human Hair and Raw Human Hair.
- Virgin Hair: Human hair that has never been chemically processed (no dyes, relaxers, perms, or bleach). It is cut from a single donor, with cuticles intact and aligned for softness, durability, and natural shine.
- Raw Hair: The purest form of human hair, completely unprocessed and not even steamed or altered in texture. It is cut directly from donors in its most natural state, making it the most authentic, long-lasting, and unique option available.
Q. How long does your hair last?
With proper care, our hair can last 12 months or more. We recommend using sulfate-free products, avoiding excessive heat, and wrapping your hair at night for best results—especially with wigs and installs.
Q. Can I dye or bleach the hair?
Yes! Our wigs and bundles are made from 12A – 100% virgin human hair & Raw Human Hair, so they can be dyed or bleached to your desired shade. For best results, we recommend letting a professional colorist handle chemical treatments.
Q. How many bundles do I need?
• For a natural look, we suggest:
→ 2–3 bundles for lengths 12″–18″
→ 3–4 bundles for lengths 20″–26″
→ 4+ bundles for 28″ and longer
• Add a closure or frontal for full coverage.
• Prefer a ready-to-wear option? Try our glueless lace front wigs for easy, secure styling without glue or gel.
Q. How long does shipping take?
• Processing Time: 1–3 business days
• Shipping Time: 2–5 business days (USPS Priority)
• Tracking: A tracking number will be emailed once your order ships.
Need help? Contact us at [email protected] or call/text 850.895.1182.
Q. Do you offer express or overnight shipping?
Yes, expedited shipping is available at checkout. For urgent orders, contact us directly after placing your order so we can confirm availability.
Q. Do you accept returns or exchanges?
Due to the nature of our products, all sales are final. We do not offer refunds or exchanges for customer mistakes such as selecting the wrong texture, length, or wig style.
We will only issue a refund or exchange if The Lace Cartel is at fault, such as sending the wrong item, length, or texture. If this occurs, contact us within 48 hours of receiving your order with clear photos and your order number. We’ll work quickly to make it right.
Please double-check your order details before submitting. We appreciate your understanding as we maintain hygiene, quality, and fairness for all customers.
Q. Can I cancel or change my order after placing it?
All orders are processed quickly. If you need to make a change, email us immediately at [email protected]. We cannot guarantee cancellations once the order has been shipped.
Q. How do I contact customer service?
📧 Email: [email protected]
📞 Phone/Text: 850.895.1182
📸 Instagram: @TheLaceCartel_
📘 Facebook: The Lace Cartel
🐦 Twitter: @TheLaceCartel_
Q. Where is The Lace Cartel based?
We are currently fully online, which allows us to keep costs low while still delivering premium quality. We proudly ship across the U.S., and we’re excited to announce a future physical location in Fort Lauderdale, Florida.
Q. What makes The Lace Cartel different?
At The Lace Cartel, we take pride in top-tier quality and consistency. From packaging to product selection, we aim to help our customers feel confident and beautiful every time.
Q. How do I care for my wigs and bundles?
To extend the life of your hair:
• Use sulfate-free shampoo and conditioner
• Gently detangle with a wide-tooth comb
• Allow hair to air dry when possible
• Wrap wigs or use a satin bonnet at night
• Avoid excessive heat, always use heat protectant
• Store wigs on a wig stand to maintain shape
Proper care ensures longevity and keeps your Lace Cartel hair looking flawless.
Q. Do you offer bundle deals or specials?
Yes! We frequently run bundle deals, flash sales, and exclusive discounts. Follow us on social media or join our email list to stay updated:
• Bundle & Save Deals
• Holiday or Flash Sales
• Free Gifts with Purchase
• Early Access to New Arrivals
📸 @TheLaceCartel_
📘 The Lace Cartel on Facebook
Q. How do I install or wear a glueless wig?
Our glueless wigs are made for quick, secure, and comfortable wear—no glue or gel needed. Each wig comes with adjustable straps, combs, and/or an elastic band.
We also recommend a wig grip for added hold. Need help? Check out our tutorials on Instagram:
📸 @TheLaceCartel_
Q. Do you offer wholesale or bulk pricing?
Yes—coming soon! If you’re a stylist, salon owner, or vendor, we’d love to hear from you.
📧 Email: [email protected]
Subject line: Wholesale Inquiry
Q. Do you offer local pick-up or delivery?
Currently, we are fully online. We do not offer local pick-up yet, but in-person shopping and pick-up in Fort Lauderdale, FL is coming soon. Stay tuned!
Q. Can I customize my wig (size, color, lace type)?
Yes, limited customizations are available. We offer three cap sizes: Small, Medium, and Large. Customers may also request specific colors and textures.
Note: All custom wigs are FINAL SALE.
Please provide all exact details at purchase:
• Cap size (S, M, L)
• Texture (Straight, Body Wave, etc.)
• Color (natural black or custom)
• Lace type (transparent or HD)
We do not offer custom coloring or lace tinting at this time—but we’re working on it!
Q. How do I know what texture or length to order?
We know it can be confusing. That’s why we’ve created a detailed Hair Care & Length Guide to help you make the right choice.
📎 Download our guide or check our Instagram highlights for tips and visuals.
🔒 Bonus: Privacy & Security Notice
Your trust means everything to us. At The Lace Cartel, all transactions are secure and your personal information is never shared or sold.
We use trusted payment processors and encrypted checkout to protect your data.